Refund policy

Returns, Exchanges & Refund Policy

At The Futbol Room, every product is made to order especially for you. Because our products are produced specifically after an order is placed, returns, exchanges, and refunds are subject to review and approval.

We want you to be happy with your purchase, and if there is an issue with your order, we’ll do our best to make it right.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible at futbolroom@gmail.com.

Include your order number, a brief description of the issue, and clear photos showing the problem. We will review your request and, once approved, provide the appropriate resolution, which may include a replacement or refund.

Returns

Return requests must be submitted within 15 days of receiving your order.

To request a return, contact us at futbolroom@gmail.com before sending anything back. We will review your request and provide instructions if your return is approved.

To be eligible for an approved return, the item must be:

Unworn and unused
In the same condition in which it was received
In its original packaging, where applicable
Accompanied by your receipt or proof of purchase

Please do not send products back without contacting us first. Unauthorized returns may not be accepted.

Made-to-Order & Personalized Products

Because our products are made to order, we generally cannot accept returns or exchanges due to a change of mind, ordering the wrong size, or selecting the wrong colour or design.

Customized or personalized products are final sale unless they arrive damaged, defective, or different from what was ordered.

Please review product descriptions, sizing information, colours, personalization details, and your shipping information carefully before completing your purchase.

Exchanges

If you need a different size, colour, or product, please contact us at futbolroom@gmail.com.

Exchange requests are reviewed individually. Because our products are made to order, exchanges are not guaranteed.

If an exchange is approved, we will provide you with instructions on the next steps.

Sale Items & Gift Cards

Sale or clearance items and gift cards are final sale and are not eligible for returns or refunds, except where required by applicable law.

Refunds

Once an approved return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at futbolroom@gmail.com.

European Union Orders

For merchandise shipped to the European Union, applicable consumer cancellation and return rights may apply, including statutory cooling-off periods.

Certain exceptions may apply to personalized, customized, or made-to-order products. Nothing in this policy is intended to limit consumer rights that cannot legally be excluded under applicable law.